Encarta Help

About Products

The Products section spotlights Encarta CD and DVD products. On this page, you will find links to help you learn more about the latest Encarta products and other Microsoft software. On the Products page, follow the on-screen instructions to purchase a product. For more information, go to Encarta Products.

For information about returns, contact your Microsoft distributor.

A product is ineligible for return if it was:

Installed by the computer manufacturer on a personal computer. Contact the computer manufacturer.
Obtained through volume licensing or subscription. Contact your reseller or distributor about the return policy.
Purchased as an electronic software distribution through an online software vendor. Product returns are handled by the online software vendor.
Acquired for free through electronic distribution.
Obtained as a Not For Resale product.

For questions about using Encarta products or help resolving a problem, go to the Encarta Product Support page. Before requesting assistance with Encarta CDs and DVDs, make sure your computer meets the system requirements listed on the product packaging.