About the Customer Experience Improvement Program

The Customer Experience Improvement Program (CEIP) is an effort by Microsoft to increase customer satisfaction. By gathering information from people who use our software and services, we hope to improve the quality and performance of our products. This is a volunteer program—you do not have to participate to use Microsoft products. By joining the program, you are helping us make our products and services more relevant to your needs. We thank you for your help.

Here's how the Customer Experience Improvement Program works:

• When installing software that is part of the program (such as the MSN Toolbar), you will be asked if you want to join the program. If you join, the Customer Experience Improvement Program runs on your computer, without interfering with your tasks or how your computer functions.
• During computing sessions, small amounts of information about how you use your computer are sent to Microsoft, to be analyzed for aggregate trends and usage patterns. This information is then used to improve the quality of Microsoft products and to respond to the needs of our customers. Aside from joining the program, you do not need to do anything else.
• The information collected by the Customer Experience Improvement Program is completely anonymous. It cannot be traced back to you and it does not contain any personal information (such as your name or location). Microsoft does not share the data collected with other companies, and the Customer Experience Improvement Program is not an advertising campaign.
• You can join or leave the Customer Experience Improvement Program at any time.